Unit 03 Notification
The Call Center log in a call at 10:00 am. The maintenance time schedules are from 8:00 am to 12:00 pm and from 14:00 pm to 18:00 pm only. The maintenance policy is to call back within 2 hours of a call log and by 4 hours to check whether the technician is at the maintenance site. Which setup in the notification type is most suitable to address this requirement ?
(only one answer)
(A) Reference Time.
(B) Maintenance Schedule.
(C) Response Time.
(D) Response Profile.
(E) Activity Profile.
.
Answer: D
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