Q&A in Class (2025-06-16) S4H02

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Question: What is the difference between the "Classic Service Management" vs the "Cloud Service" 

Answer: The Classic SAP CS (Customer Service) module (sometimes referred to as "Service Management" is an on-premise solution primarily focused on managing service processes within an SAP ERP system, which was introduced in the 1990s when SAP released its R/3 system. While SAP  Service Cloud, is a Cloud-based Solution offering a broader range of customer service capabilities and integration across various channels. It is important to note that the Classic CS module is nearing the end of its lifecycle and is being replaced by the new S/4HANA Service module, which is more closely aligned with the cloud-based SAP Service Cloud. 

Some pointers when considering Classic SAP CS or the new Cloud CS:

• Replacement: SAP reported that the S/4HANA Cloud Service is the successor the the Classic CS module.  

• Data Model: SAP claims that both the Classic CS module and S/4HANA Service Cloud  

are leveraging on the same data model and infrastructure. (However, after using it, there are some differences). 

• Functionality: The Classic CS module primarily handles service order management, warranty claims, service contracts, and field service within an SAP ECC or S/4HANA environment. While the new Service Cloud provides a comprehensive suite of tools for managing customer service interactions across various channels, including phone, email, chat, social media, and self-service portals; offering seamless integration with other SAP solutions like SAP Sales Cloud and SAP Marketing Cloud, as well as third-party systems. 

• Lifecycle: It is important to understand the Classic CS module is part of R/3 and ECC system but carried over the the S/4HANA system but is now reaching the end of its Maintenance Period in 2025 (From 2026 until the end of 2030, you can still use the SAP CS module in compatibility mode and for an additional charge in Extended Maintenance). It can be concluded that the S/4HANA Service Cloud as a Cloud solution, it benefits from continuous updates and enhancements by SAP.

• New Names: SAP now also calls their "Service Cloud" as "Service Management in SAP S/4HANA Cloud" as there is now a confusion between "Cloud Service" and "Service Cloud"! Therefore, because of what is refer to it today. 

See the following official links to 

https://www.sap.com/sea/products/crm/service-cloud.html

https://www.sap.com/Service Management in SAP S/4HANA Cloud/

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Question: Show the navigations to Find Fiori App in the fiorilibrary in the Web. 

Answer: See the following Demo: 

https://docs.google.com/presentation/DiscoverS/4FIORIApps/

Here are some SAP Official Resources for FIORI: 

https://www.sap.com/sea/products/technology-platform/fiori.html

https://fioriappslibrary.hana.ondemand.com/sap/fix/externalViewer/

https://experience.sap.com/fiori-design-web/

https://learning.sap-press.com/learning-journey/sap-fiori

https://sapui5.hana.ondemand.com/SAPUI5Documentation/

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Question: SAP introduced the "Space and Pages" FIORI Front-end Presentation as an alternative to the "Fiori Tile Groups", what are some difference and how to setup "Spaces and Pages"?

Answer: The new "Spaces and Pages" DEMO: 
https://froggysap.blogspot.com/2024/12/sap-s4hana-fiori-2023-space-pages.html

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Question: FIORI Setting explore.

Answer: Here some a Blog Posts or some FIORI Settings; 
https://froggysap.blogspot.com/2022/04/s4-fiori-some-settings.html

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Question: How to for an Analytics (Report) FIORI App/Tile to be "SAVE as Tile"?

Answer: "SAVE as a TILE" steps as below: 
https://froggysap.blogspot.com/2025/06/find-technical-object-1-filter-settings.html

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Question: Show an example of an Accounting User's FIORI Group and FIORI Tile Assignment and how it is related to the SAP User Role ? 

Answer: SAP Provide the Standard FIORI Catalogs, and FIORI Roles for direct assignment to the User. However the FIORI Admin can also use /n/UI2/FLPD_CUST in the command box in the FIORI Admin login to check and/or re-group (define new ones) of the FIORI Tile Group and FIORI Catalogs. 
See the Blog Post:
https://froggysap.blogspot.com/2025/06/q-in-class-2025-06-16-s4h02.html

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