Question no : 271 Beyond ERP CRM

TERP10 (Unit 15,17)  Beyond ERP

Which of the following are not processes supported by the SAP CRM solution ?

(Select ONE best answer)

A)   Access information on your products and product catalogs.

B)   Manage customer interactions.

C)   Plan marketing campaigns and execute them through different channels.

D)   Defined as a central point where all calls and phone interaction with the customer takes place.

E)   Gives the user immediate visibility to all supply and demand information in the supply chain network.
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